Refunds & cancellations

Last updated: 1 August 2026

These terms apply to paid consultations and advisory engagements offered by DevRuntime Business Advisory. They do not cover products, physical goods, or software subscriptions — we do not sell those.

Eligibility overview

Refunds depend on how far the engagement has progressed and whether work or third-party research costs have already been incurred. Introductory discovery calls are free and carry no cancellation fee.

Deposit

A 40% deposit typically secures your start date once you approve the written outline. The deposit is applied to the total fee.

Cancellation by you before work starts

• If you cancel more than 14 days before the agreed start date, we refund the deposit in full.
• If you cancel within 14 days of the start date, we retain 50% of the deposit to cover scheduling and preparation already underway, and refund the remainder.
• If you cancel after the start date, see “Work already started” below.

Work already started

Once kick-off has occurred or research has begun:

• You remain responsible for fees covering work completed and non-recoverable research costs.
• We calculate a fair partial invoice against the engagement outline. Unused portions of the total fee may be refunded or not invoiced, at our discretion based on completed stages.
• Deliverables produced up to the cancellation point may be provided in draft form where useful.

Rescheduling

You may reschedule the start date once without charge if you give at least seven days’ notice. Further reschedules, or changes with shorter notice, may incur a £120 administration fee or require a new outline if scope drifts.

No-shows

If you miss a scheduled working session without at least 24 hours’ notice, we may count that session as delivered or charge a £90 missed-session fee, depending on the engagement structure stated in your outline.

Non-refundable items

• Third-party research purchases made with your prior written approval
• Travel booked with your agreement for an on-site visit (refunded only to the extent the carrier refunds us)
• Completed competitor mystery enquiries already conducted

Refund process and timing

Email hello@devruntime-core.digital with your name, engagement reference (if any), and reason for the request. We confirm the outcome within five working days. Approved refunds are returned to the original payment method within 10 working days of approval.

Partial refunds

Partial refunds apply when only some stages were completed. We document the stages finished and the amount retained.

Our cancellation

If we must cancel an engagement for reasons within our control, we refund fees paid for undelivered work in full and will not charge a cancellation fee. We will also return materials you supplied.

Questions

Phone 079 4121 8594 or email hello@devruntime-core.digital. Office: 48 St Denys Road, Portway, HR4 0PT, United Kingdom.